Payment and Delivery
Payment and Delivery
When you finished shopping, you may go to "View Cart" and check if the selected items are correct. And you can click "Check Out" to proceed the payment.
Payment Methods
(i) Bank Transfer:
• You will need to finish the payment within 3 working days after you have checked out the items on the shopping platform
• Bank: BANK OF COMMUNICATIONS
• Account Number: 382-536-0-204957-0 (HKD)
• Account Name: MAITRE DE VIN LTD
Please send us the payment slip copy to sales@maitredevin.com for confirmation. We may cancel your order if we cannot receive your notification within 3 working days.
(i) PayPal:
• When you have chosen Paypal as the payment option, the website will bring you through the online payment process automatically. Please kindly follow its instructions during the payment process.
Confirmation and Delivery
• When you have finished the payment process, you will get an automatic email with a Reference Number
• We will also send a confirmation email to you. If you cannot receive any notifications in 5 working days right after your payment, please email us at sales@maitredevin.com
Return and Exchange
We always take extra precautions to ensure that your orders are carefully packed and leave our warehouse in good condition. Unfortunately, we cannot always guarantee that your order will arrive in the same good condition. When you receive your order, please examine the merchandise immediately for any damage. Please note that all products are non-refundable. For any defects, please contact our customer service team at sales@maitredevin.com to arrange for a merchandise exchange within 7 days upon arrival of your purchase. We will exchange a brand new one subject to stock availability. If your items went out of stock:
You may exchange to other goods with same value or lower value.
Or
You may pay additional cost in exchange for other goods with higher value.
The decision as to whether a customer has violated our Operations Policies or abused our Returns Policy or engaged in inappropriate behaviour remains within Maitre de Vin Ltd.’s sole discretion and its decision shall be final.